Privacy Policy

Mecca Healthcare Pvt. Ltd. (“MHPL”, “we”, “us”, or “our”) is a certified medical device and healthcare products manufacturer headquartered in Gujarat, India (Corporate & Manufacturing Units in Kalol, Chhatral, and Jodhpur). Since 1977, we have manufactured and exported Class I, IIa, and IIb sterile medical disposables, surgical products, and OEM solutions across 50+ countries.

This Privacy Policy details how we handle information collected through our website (meccacare.com / digital portals), request-for-quote (RFQ) submissions, OEM contract inquiries, job applications, and customer service communications.

Depending on your interaction with Mecca Healthcare, we may collect the following categories of information:

We process your data strictly for legitimate commercial and regulatory purposes, including:

• Providing formal Price Quotations, Proforma Invoices, and product technical data sheets (TDS).
• Managing manufacturing schedules, cleanroom batch production, quality assurance inspections, and freight logistics.
• Complying with global medical device vigilance and traceability regulations (ISO 13485:2016, CDSCO, WHO-GMP).
• Responding to customer support questions, tender inquiries, and dealership / distributorship applications.
• Evaluating candidates for open positions within Mecca Healthcare.
• Enhancing website security, preventing fraud, and optimizing user navigation.

For our OEM, Private Label, and Contract Manufacturing partners, we enforce rigorous intellectual property and technical data safeguarding:

Cleanroom manufacturing records and client formulation parameters are stored on isolated, encrypted servers accessible solely by authorized engineering and QA personnel.

We do not sell, trade, or monetize your information. We may share relevant data only under the following lawful circumstances:

• Logistics & Shipping Partners: Trusted international freight forwarders, shipping lines, and customs clearing agents to deliver orders.
• Accredited Testing Laboratories & Notified Bodies: For batch certification, sterilization validation, or regulatory compliance documentation when requested by the buyer.
• Legal & Regulatory Authorities: When mandated by applicable laws, court orders, or government health authorities (e.g. CDSCO, US FDA, EU notified bodies).

We implement industry-grade technical, physical, and administrative measures to protect your data against unauthorized access, loss, alteration, or misuse. Our digital portals utilize SSL/TLS 256-bit encryption for all data in transit.

In accordance with international medical device standards (ISO 13485:2016 Clause 4.2.5), manufacturing batch records, certificates of analysis (CoA), and procurement transaction data are retained for the defined shelf-life of the manufactured devices (plus statutory limitation periods) or as mandated by healthcare regulatory authorities.

Depending on your jurisdiction (such as GDPR in Europe, DPDP Act in India, or equivalent privacy frameworks), you have the right to:

• Request access to and a copy of personal information we maintain about you.
• Request correction of inaccurate or incomplete corporate or personal details.
• Request deletion or restriction of processing of your data, subject to statutory medical device record retention mandates.
• Withdraw consent for marketing communications or newsletter updates at any time.

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